1. Uptime Commitment
AlgoDelta Cloud commits to a 99.9% monthly uptime for all provisioned servers. This means we guarantee that your server will be operational and network-accessible for at least 99.9% of the time in any given calendar month.
99.9% uptime allows for a maximum of approximately 43 minutes of unplanned downtime per month.
2. Definitions
- Downtime: A period where your server is unreachable via network due to an issue within our infrastructure (not including scheduled maintenance).
- Uptime Percentage: ((Total minutes in month - Downtime minutes) / Total minutes in month) × 100
- Scheduled Maintenance: Pre-announced maintenance windows communicated at least 48 hours in advance.
3. Service Credits
If we fail to meet the 99.9% uptime commitment, you are eligible for service credits:
| Monthly Uptime |
Service Credit |
| 99.0% – 99.9% |
10% of monthly fee |
| 95.0% – 98.99% |
25% of monthly fee |
| Below 95.0% |
50% of monthly fee |
Service credits are applied to the next billing cycle and cannot be converted to cash refunds.
4. Exclusions
The SLA does not apply to downtime caused by:
- Scheduled maintenance windows communicated in advance
- Force majeure events (natural disasters, wars, pandemics, government actions)
- Issues with upstream internet service providers or backbone networks beyond our control
- Customer-initiated actions (server misconfiguration, software issues, deliberate shutdown)
- DDoS attacks or other malicious activity targeting your server specifically
- DNS propagation delays or domain-related issues
- Account suspension due to non-payment or policy violations
5. How to Claim Service Credits
- Email support@algodelta.in with subject "SLA Credit Request"
- Include your account ID, affected server ID(s), and the dates/times of downtime
- Submit the request within 30 days of the affected billing period
- We will verify the downtime against our monitoring data and respond within 5 business days
6. Monitoring
We use automated monitoring systems to track server uptime and network availability. Our monitoring data is the authoritative source for SLA calculations. Users can track their server status through the dashboard.
7. Contact
- Email: support@algodelta.in
- Entity: AlgoDelta Solutions Private Limited, Rajkot 360004, Gujarat, India