1. Overview
AlgoDelta Solutions Private Limited ("Company") strives to provide reliable cloud server services. This Refund and Cancellation Policy outlines the circumstances under which refunds may be issued for our cloud server services.
2. Billing Cycle
- All server subscriptions are billed on a monthly basis.
- Billing occurs at the start of each billing period.
- Payments are non-prorated — partial month usage is billed as a full month.
3. Cancellation
- You may cancel your server subscription at any time through the dashboard or API.
- Cancellation takes effect at the end of the current billing period.
- Upon cancellation, the server will continue to operate until the end of the paid period, after which it will be terminated.
- Server deletion via API constitutes immediate cancellation; no refund will be issued for the remaining period.
4. Refund Eligibility
4.1 Eligible for Refund
- Service Failure: If we fail to provision your server within 24 hours of payment, you are entitled to a full refund.
- Extended Downtime: If our service experiences downtime exceeding our SLA commitment (99.9% uptime) in a given month, you may request a prorated refund or service credit as defined in our SLA.
- Duplicate Payment: If you are charged twice for the same service due to a payment processing error, the duplicate amount will be refunded in full.
- Billing Error: If you are billed an incorrect amount, the excess will be refunded.
4.2 NOT Eligible for Refund
- Server used for any portion of the billing period (partial usage).
- Account terminated due to violation of Terms of Service or Acceptable Use Policy.
- Server deleted by you (via dashboard or API) — this is considered voluntary termination.
- Change of mind or no longer needing the service after the server has been provisioned.
- Downtime caused by scheduled maintenance communicated in advance.
- Issues caused by your own misconfiguration, software, or applications.
5. How to Request a Refund
To request a refund, please:
- Email support@algodelta.in with the subject line "Refund Request".
- Include your registered mobile number, account ID, and the server ID(s) in question.
- Describe the reason for your refund request with relevant details.
- Attach any supporting documentation (payment receipts, screenshots, etc.).
6. Refund Processing
- Refund requests will be reviewed within 3-5 business days.
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used for the transaction.
- GST paid on the refunded amount will also be refunded.
- You will receive an email confirmation once the refund is processed.
7. Service Credits
In some cases, instead of a monetary refund, we may offer service credits that can be applied to future billing cycles. Service credits:
- Are valid for 90 days from the date of issuance.
- Cannot be converted to cash.
- Are non-transferable.
- Will be automatically applied to your next billing cycle.
8. Disputes
If you disagree with our refund decision, you may escalate the matter by emailing contact@algodelta.in with the subject "Refund Dispute". We will review escalated requests within 7 business days and provide a final resolution.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page. Continued use of the Service after changes constitutes acceptance.
10. Contact
For refund-related queries:
- Email: support@algodelta.in
- Entity: AlgoDelta Solutions Private Limited, Rajkot 360004, Gujarat, India